Safety Tips and Best Practices on Online Banking

Do's

Make Sure the Website is Safe

Before keying in sensitive information, ensure the site is running in a secure mode by looking for the padlock symbol at the bottom of the browser or in the URL.

It is advisable customer should clear browser cache after using internet banking.

Dont's

No Paper Work

Before keying in sensitive information, ensure the site is running in a secure mode by looking for the padlock symbol at the bottom of the browser or in the URL.

It is advisable customer should clear browser cache after using internet banking.

Strong Password

Change password regularly and it is advisable customer to include symbols included in generating a password ( applicable for most internet banking platform)

Say No to Password Reminders

Customers should also never use the “remember password’ feature provided by browsers to save their internet banking passwords.

Virus Scanning

Scan the computer or email attachment before engaging in internet banking. Customers should install a recommended anti-virus system and update it regularly.

Do Not Use Internet Banking in Cyber Café

Customer must avoid accessing internet banking from cyber cafes or any computer in a public area.

Seek Advice from the Bank

Customer must always seek advice from their respective bank for any doubts or worries when accessing internet banking.

Make Sure it Is Bank Site

Do not access bank website from a link provided in an email from any source. Instead, type the address of the bank website in the address bar of browser to access the bank account. Clicking on link provided in the email may redirect customers to a fake/phishing site.