Financial Institutions Offer Support to Customers in Flood Affected Areas

Kuala Lumpur, Thursday, 5 January 2017: - In a joint statement, The Association of Banks in Malaysia (ABM), Association of Islamic Banking Institutions Malaysia (AIBIM) and Association of Development Finance Institutions of Malaysia (ADFIM) wish to assure members of the public that their member financial institutions (FIs) will be pro-actively assisting customers, be they individuals or businesses, affected by the recent floods in several states across Malaysia.

FIs with operations in the flood stricken states understand it is crucial for affected households and businesses to have access to their finances, thus they will ensure that basic banking services will be made available. The FIs have allocated substantial resources to ensure that over-the-counter services are available and self-service machines such as the Automated Teller Machine (ATM) and Cheque/Cash Deposit Machine (CDM) are functioning so that access to basic banking services are not interrupted.

As in previous years, FIs will be extending a helping hand during this challenging period by providing solutions and assistance to customers based on their individual financial circumstances. Affected customers are advised to contact their respective financial institution(s) for consultation with regard to their banking issues which may arise due to the recent floods.

Members of the public are welcome to contact the Associations at:-

  • The ABMConnect hotline by dialling 1-300-88-9980 or emailing eABMConnect by logging on to ABM’s website, www.abm.org.my
  • Contact AIBIM at 03-20268002/3 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • ADFIM at 03-26949871 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
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